Nadine-Bocelli
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Information Technology Analyst – Global Law Firm

Nadine Bocelli & Company, Inc. - New York Legal Staffing, Inc.
Published
July 24, 2019
Location
Job Type
Job ID#
17237
Postal Code
10017

Description

Top global law firm is seeking a temporary information technology analyst to assist the New York office through the middle of December.  This assignment will help move technology equipment during continuous office shuffles, on-boarding and off-boarding and day-to-day technical assistance with imaging, troubleshooting, desk side assistance, mobile device assistance.  Word Schedule:  Monday – Friday, 10:00 am – 6:00 pm.

Qualifications: 

  • Ensure end-users have satisfactory level of support by enforcing SLAs for IT support.
  • Must be passionate about helping people.
  • Enter all incidents into the help desk ticketing system.
  • Take calls from users.
  • 3+ years of experience as a strong technical support technician.
  • Superior customer service/interpersonal skills.
  • Strong ability to communicate and work directly with attorneys and partners to meet their technology needs.
  • Superior troubleshooting IT specialist skills with the ability to think quickly to get the customer up and running while still working on incidents/problems.
  • Superior sense of ownership and urgency with the ability to triage incidents, problems, tasks.
  • Superior organizational and prioritizing skills.
  • Expert ability to communicate clearly and concisely with Firm employees, clients and vendors.
  • Ability to work as a member of a team or independently & ability to self-govern.
  • Law Firm experience a plus.
  • Windows 7/10 Office 2010/2016/365 (Word, Excel, PowerPoint)
  • Outlook 2010/2016/365
  • Adobe Acrobat and Nuance PDF
  • Exchange Archiving System for Outlook
  • Internet Explorer, Chrome and Firefox
  • iManage
  • Workshare Compare Professional
  • DTE/Intapp Time
  • LiveNote
  • IRM
  • Kiteworks Mobile File Sharing or equivalent
  • Cisco IP phones
  • Wireless (PC, Mac and iOS devices)
  • VPN
  • LogMeIn and SCCM
  • iPhone, iPad and Android support

Hourly rate commensurate with experience.

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