Nadine-Bocelli
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Information Technology Support Specialist – Law

Nadine Bocelli & Company, Inc. - New York Legal Staffing, Inc.
Published
January 3, 2022
Location
NYC, NY
Job ID#
16987

Description

Mid-size midtown Manhattan law firm is hiring an IT Support Specialist to join its team. The ideal candidate is a detail-oriented self-starter and team player with:

  • A college degree and/or 3+ years of related law firm IT experience
  • Strong knowledge of troubleshooting mobile devices, network infrastructure, and computer hardware desktop operating systems
  • Experience with application support, MS Office, Citrix, and iManage, a plus
  • Excellent communication, interpersonal, documentation, analytical, and problem-solving skills
  • A willingness to learn necessary software and hardware

The IT Support Specialist will:

  • Assess resolutions and note trends accordingly
  • Assist end users with help requests and perform hands-on fixes, ensuring appropriate follow-up after the problem is resolved
  • Manage end user identification information
  • Document and track problem-solving process when handling help desk requests
  • Create useful resources for end users
  • Other tasks, as needed

Other employment details:

  • Salary to $65K + benefits
  • Monday – Friday 9:00 AM – 6:00 PM or 10:00 AM – 7:00 PM
  • Vaccination required
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