Personal Injury Case Intake Director

Nadine Bocelli & Company, Inc. - New York Legal Staffing, Inc.
October 18, 2021
Job ID#


Boutique personal injury law firm is hiring an Intake Director with 5+ years of intake or customer support management experience to support its Midtown office. The ideal candidate will:

  • Be familiar with Outlook
  • Have great customer service skills
  • Be polished, composed, patient, and empathetic
  • Personal Injury firm intake department experience a plus
  • Bilingual Spanish language skills a plus

The Intake Director will:

  • Serve as the first point of contact for and manage all potential client leads
  • Determine if new potential client cases will be rejected, accepted, or referred out
  • Utilize firm software to oversee and ensure new leads and their data are properly handled
  • Collaborate with other members of the department

Other details:

  • Hybrid schedule: 3 days in office, 2 days remote
  • Compensation: 70k+ commensurate with experience (exempt)
  • Must be available to work overtime when necessary
  • Full benefits
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